Our communication styles are as different as our personalities, and the way you communicate with people has a huge impact on their opinion of you. Positive communication skills make you seem friendly, smart and helpful. In contrast, negative communication skills makes you come across as rude and uninterested. In most cases, communication consists of verbal communication and body language. Positive verbal communication skills help you connect with people.
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Positive Body Image
3 Positive Body Language Examples To Consider - Project Conquest
No matter what type of activity you are participating in, your body is saying a lot about you at any given point in time, cues arise from seemingly minor things like how quickly your movements are, where your legs are pointed and even the micro facial expressions you make. You can use body language to your advantage simply by mastering tips outlined in this post and applying it consciously to your interaction with customers. Here are 10 Body Language Tips that will significantly improve the quality of your interaction with customers —. The eyes are an often overlooked communication tool, a lot of professionals fail to realize that as much as you listen with your ears, you should listen with your eyes also. In customer service, maintaining eye contact with customers during interaction communicates to them that they are important, and you value whatever they have to say. While the interaction lasts, alternate your gaze every 5 to 10 seconds from one point on the triangle to another.
Positive & Negative Communication Skills
When it comes to communication, body language is just as important as the words you speak. And poor body language will cost you sales, no matter how great your pitch is. The good news: You can learn to control your body language.
Body language tells those around you what you really mean, despite the words you choose. Fidgeting, not maintaining eye contact, holding your arms across your body, these are all examples of defensive body language which can totally contradict your words. Being body language-aware helps you develop your workplace communication skills and can help you converse with those around you more effectively and accurately. Check out this infographic which gives some useful tips if you need to give a presentation at work, perhaps if you have a group of people you need to feedback to around the boardroom tables.